Head of Client Services

About the hiring organisation Our client is a recognised and innovative organisation driven by developing solutions that combat business growth constraints with in depth expertise in enterprise and supplier development. Required is your people management, savvy business development expertise, and multi -project delivery experience at senior management /c- suite level. - Your industry and functional experience gained in a - Big five consulting firm or similar consulting firm and external corporate environment. - Your problem-solving approach. - Your thought leadership trends in African consulting and key industries . Group offices are in Johannesburg and Cape Town with in country occasional travel. About the role The Head of Client is responsible for leading the development, implementation, and management of the client engagement strategy for existing clients aligned to the BU and company strategy and values. The role is responsible for end-to-end client lifecycle management of existing clients. It also provides strategic, innovative and operational leadership to Solutions Leads and Associates which requires a strong leadership acumen and the ability to manage a high-performance team. A key aspect of the role involves driving business development activities, spearheading sales, and retention strategies for existing clients. As a trusted advisor, the Head of Client ensures the delivery of high-quality client solutions while gathering essential insights from client engagements to guide the development of tailored programs that directly address client needs. Role responsibilities: Strategic relationship management  Manage relationships with senior stakeholders within existing clients  Be a thought partner to senior clients  Find opportunities to grow impact on existing accounts Exceptional delivery  Collaborate with programme design teams to design fit for purpose ESD programmes for clients  Lead team of programme managers in delivering programmes  Coach Programme Managers on delivery and client relationship management Skills and experience:  Proven experience in a leadership role focused on client engagement, retention, and strategic partnerships.  Exceptional strategic thinking and problem-solving abilities, with a track record of developing and executing successful client engagement strategies.  Demonstrated expertise in building and maintaining strong client relationships, serving as a trusted advisor.  Analytical mindset, with the ability to leverage data-driven insights to inform decision-making.  Innovative and adaptable, staying current with industry trends and leveraging emerging technologies to improve client engagement.  Ability to thrive in a fast-paced and dynamic environment, adapting to evolving priorities and challenges.