Human Capital Associate

Purpose of the job • To deliver an efficient and effective Human Capital administration service to employees across the CLIENTS Group (South Africa and international), in accordance with Human Capital policies and procedures. • This includes transacting on the Human Capital system, providing first line support and advice to business and maintaining employee records. Required outputs: Functional • Human Capital Administration o Process information on the HC information system within the prescribed timeframe, inclusive of leave, resignation, deaths, retirements, incapacity, etc. o Verify take-on input packs as per checklist and in accordance with HC policy and procedures, and distribute documentation to relevant parties, escalate any pack non-compliance to HC Administration Manager to address. o Organise and maintain employee records through effective document management, including electronic and/or paper filing systems. • Human Capital Administration 1st Level Support o Respond to staff question about HC administration process and procedures. o Attend to requests in line with standard operating procedures and SLA’s. o Escalate queries which cannot be resolved to the HC Administration Manager for prompt resolution. o Receive and log all requests and queries received, telephonically or electronically. o Keep abreast of HC policies, procedures and applicable legislation to ensure adequate knowledge and understanding to perform duties. • Human Capital Shared Services Support o Provide an HC administration service to employees, line managers and HC Business Partners, to ensure information/advice is accurate, precise and timeous, as per HC policy, procedures and applicable legalization. o Support the delivery of HC Calendar events, as directed by the HC Administration Manager including adhoc projects. o Attend all meetings and training sessions where work quality, processes and governance is discussed. o Contribute positively towards the achievement of performance targets in all aspects of team activities. o Participate as a team player within HC Shared Services to ensure that all SLA’s are met consistently. o Liaise with auditors during audits to respond to queries and provide information.