IT Support Specialist

Support the IT and OT Application & Infrastructure environment stability, performance, security and progressive evolution by managing and supporting it in line with Group IT and Security Policies. To assist with regional support activities. This function reports into the Group IT Manager Job Function Ensure the local Application & Infrastructure environment stability, performance, security and progressive evolution To manage all local infrastructure (network, server, pc, ) Mmanage all local applications Manage technical security Manage local back-up Manage local disaster recovery Manage local release (patch, ) Manage local maintenance / support contracts Participate in yearly budget cycle Provide end user support for all users in the assigned region in line with the Group Global service desk: Centralize all IT incidents and IT requests using common group IT helpdesk tool Ensure proper handling of support tickets according to priority Keep users informed of the expected resolution time and the priority of the incident or the request Escalate where needed and follow-up on escalated tickets Assure the follow-up and the closing of the incident and/or request Manage local suppliers To evaluate and select adequate supplier (equipment delivery, maintenance, ) To promote long-term oriented, honest, collaborative relationship To manage co-operative improvement initiatives To follow-up their service levels and costs Asset management (budgeting, ordering material, keeping clear records of assets and inventory) Manage Software Licensing To manage local software contracts To ensure software compliancy Establish and maintain all necessary documentation as per Group requirements Actively pursue knowledge of IT best practices within group businesses. Other Skills, Qualifications & Competencies Education: