Position Smart Africa

Programme Delivery Manager

📍 Johannesburg, South Africa

💼 full-time

💰 ZAR 900,000 - 1,200,000 / year

As the Programme Manager for Enterprise & Supplier Development (ESD), the primary responsibility is to manage the end-to-end programmes, ensuring that they are planned, executed, and delivered on time, within budget and meet the clients’ specific needs. The role requires the management of the ESD programmes – leading of and problem solving with the SME growth team (mentors, specialist, subject matter experts) to support and grow SMEs. It will also require relationship management with corporate clients, design and develop solutions that are value-adding, and spot opportunities for value creation and delivery optimisation through the delivery process. • Own the end-to-end client relationship lifecycle with all allocated clients. • Design and develop and ensure delivery for the complex clients of the BU • Build and support the relationship with client based on the client needs. • Take ownership as main point of contact for all client engagement. • Ensure effective communication rhythms with the client. • Conduct research into all allocated clients to ensure in-depth knowledge of the client. • Drive in-depth understanding of client needs and develop solutions that are value-adding to the client to ensure business growth with leadership and guidance from the relevant Strategic Account Manager • Ensure all programme delivery challenges are solved. Programme Solutioning and Delivery Management • Manage the execution of project engagements, including project initiation, planning, governance as well as risk and issue management. • Monitor programmes end date to ensure renewal conversations are planned and aligned. • Ensure effective and efficient correspondence with the delivery team to ensure coordinated delivery. • Manage correspondence with the Operations function to assist with facilitation of requirements, engagements, and related deliverables. • Assist with the development of communications rhythms to ensure effective communications with clients. • Ensure capturing and sharing of good news stories with relevant stakeholders. • Provide inputs to programme sales proposals for existing clients. • Ensure set-up of all client and other stakeholder engagements including programme scoping sessions, steering committee and reporting cycle, etc • Ensure Operations are team is briefed on the required support from a programme logistics point of view. • Measure, record, and report on progress of activities in relation to the agreed schedule and plans Analysis and Reporting • Manage delivery of analysis work on programmes and modify or apply project standards and methodology with the ability to support other team members if required. • Ensure compilation of reports on programmes’ performance and success. • Lead engagements with service providers to ensure timely availability of the required reports. Financial Management • Develop, monitor, and manage budgets for supplier development programs, ensuring financial sustainability and alignment. • Owns the financial performance of the programme delivered. • Manages and tracks utilization of the approved budget of programmes delivered. • Ensures effective management of the costs in utilization of the approved programme budgets. • Provides support to the management of all elements of P&L against programme budget. Impact Measurement and Evaluation • Responsible for measuring, recording, and reporting of progress on activities relating to the agreed schedule and plans across programmes. • Responsible for accurate and timely reporting to enable timeous preparations for sessions by clients. • Lead engagements with service providers to ensure timely availability of the required reports. • Ensure compilation of reports on programmes’ performance and success Business Operations and Team Management • Supports the Head of Client Solutions, position the BU and the Company as best in class within the market.