Senior Process Improvement Specialist

Our client is a recognised and innovative high performing omnichannel and multiservice BPO service provider with an international footprint across global markets . They offer an unparalleled opportunity for a rewarding, fast-paced and global career. They are currently on an aggressive global growth path, with exciting digital, big data and business management opportunities for ambitious professionals. Their employee value proposition is rooted in a desire to be where talented people can come to innovate and grow.  About the role  Reporting to the Head of PMO, the senior process improvement head will lead group efforts in process mapping and re-engineering. The ideal candidate is an experienced and aspirational leader with a proven track record of delivering change in a complex high performance customer service environment. Ideal candidate will be responsible of building a lasting culture of improvement across the organisation. An experienced leader with deep knowledge of process improvement methods such as Lean, Six Sigma, Systems Thinking and experience of applying these methods and tools is required. Experience in leading high impact process reengineering initiatives within the context of a contact centre will set the ideal candidate apart.